External Hard Drive Recovery

  • Standard Service (2 - 3 Days) - £249
  • Express Service (2 Days) - £495
  • Critical Service (1 Day) - £895
External Hard Drive Recovery

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In 99.9% of cases we successfully recover your data; if we can’t however there is no charge to you.

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We provide data recovery services to a variety of businesses, organisations and home PC users.

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We pride ourselves on providing the fastest and most reliable Data Recovery in London.

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External Hard Drive Data Recovery Barking, London

External Hard Drive Failure:

External hard drives operate as their internal counterparts but with the additional benefit of being portable. With this new found movement however comes additional problems, among them the damage that can be caused to the moving components if the external hard drive is moved with too much force. We recommend not moving the external hard drive while it is in use; power down and wait for the drive to settle before adjusting its position. The hardware inside an external hard drive is as complex as an internal hard drive and can be damaged just as easily so every care should be taken to ensure its proper operation.

Mechanical Failures and External Hard Drives:

As we have already touched upon the additional movement of an external hard drive can lead to hardware faults occurring and the potential loss of data. As we have also detailed above we recommend against moving the drive whilst in use. One of the many reasons for a fault occurring we are faced with when asked to recover data from an external drive, is that it has been knocked over or off a desk by a passer by. This sudden impact is enough to misdirect the actuator arm that passes the Read/Write head over the platters. It is worth noting that this actuator arm, whilst sounding like a large piece of hardware, is only a portion of the width of a human hair, therefore any major impact can be fatal.

Electronic Failures with your External Hard Drive:

On every hard drive there is an amount of printed circuitry that carries information from the connections (jumpers etc) to the components within the drive. These tell it to spin at a specific speed. This is called a printed circuit board and also contained on this board is the disk’s operating system called Firmware. A problem with this board can result in the loss of storage and access to the drive itself. If you find that you cannot access your drive then you might well have experienced a problem caused by faulty printed circuitry and we here at Advanced Data Recovery London are well versed in such problems and can help you recover your data.

Firmware Issues with your External Hard Drive:

Firmware is the equivalent of your computer’s operating system and is designed specifically by each drive’s manufacturer to allow their hardware to function correctly with the devices and components to which it is attached. Although generally this works well, occasions do arise when the firmware malfunctions because of corruption caused by issues with the onboard PCB. Or because of a sudden power surge that has damaged the chip on which the firmware is located. Drives of a certain age may have the firmware installed to an onboard memory chip that can because damaged if too much electricity is sent through it. To this end when the firmware on a hard drive (internal or otherwise) is damaged, its loss can leave the drive incapable of reading or writing. We at Advanced Data Recovery London are often asked by our clients to help recover data from external hard drives that have suffered the loss of their firmware program.

Poor Performance Issues with your External Hard Drive:

Almost daily we here at Advanced Data Recovery London are presented with external hard drives that have failed shortly after they stopped operating at their best. One of the first symptoms of a failing drive is that the drive takes longer than normal to send and receive information. Many users see this slowing down of a drive to mean that it requires some kind of intervention from a disk management program. A slower than normal external HDD should be powered down and disconnected from your computer especially if this slowing down results in your computer freezing rebooting itself. Contact us at Advanced Data Recovery London and we can advise you on what steps we can take to ensure the safe recovery of your data.

Featured Article

Hard Drive Failure

I’ve got a Buffalo JustStore 500GB external disk drive that I have been using for a few months now. Everything was great in the beginning but over time I started to get warnings and the BSOD telling me there were bad sectors on the disk. I tried doing a back up to my main drive so I could use another external drive but half way through the process the drive stopped functioning and I received a message telling me the drive was unreadable. I got in touch with Buffalo and explained the problem and they told me I could return the drive if it had not been taken out of its original packaging. How could I do that? I wouldn’t have known there was a problem with the disk until I’d used it!!!! Anyway I got about 30GB of the way through the transfer of information when it stopped and when I checked my hard drive the files were there but not readable. So I went back to the Buffalo and found the same had happened with the files on there. A friend suggested I’d gotten a virus that rendered the files unreadable so I ran various virus checks – even paying money for new software – but it is showing no viruses. I’m inclined to think the drive is screwed and need help to retrieve what I can.

I’ve been using my Western Digital Elements 2TB USB 3.0 drive to watch movies through my television and it has been working great. The drive has only been attached to a computer long enough to pass the movies across so that I could use the USB function on the television to watch them. This was great until last night when I tried copying a movie I had converted from VHS so that I could let the kids see it. When I copied the drive it seemed really slow and took almost two hours to copy it. It was a straight copy there was no converting involved and the process should have only took a matter of minutes because it was less than 1GB. I took the drive back from the tv to the computer and now it won’t appear on Windows 8. I can’t understand why because it did previously. All of my previous Western Digital drives did but not this one. I’ve got a myriad of movies that I have either paid to download or have converted from old and worn sources and now I face the possibility of losing them. Would you be able to help me save these memories of my childhood?

Client Testimonials

“ I tried two other data recovery companies in London but they could not recover my precious data. Thank goodness I found yourselves. Advanced Data Recovery London recovered everything including accounts and vat files. ”

Nicole Coutts, Bromley, London, UK

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Josephine Wright, Hackney, London, UK

“ Thanks for doing the work to recover my data. Your knowledge and cusomer service keeping me informaed every step of the way was very reassuring. ”

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“ Many thanks for saving my data, you have saved all my daya files. It was a pleasure to do business with you and I will be in contact if I have any further problems. ”

Darren Brand, Camden, London, UK

“ Thank you so much for a fantastic data recovery service and some great advice as well. My only regret is that I didn't find you earlier. ”

Anthony Ruffles, Brent, London, UK